This website copy is intended as clear public guidance. Formal agreements, official notices, and applicable law take precedence where relevant.
1. Scope
This Privacy Policy applies to personal information handled through the public NORED website, including customer enquiries, recruitment features, online applications, and related website services.
A specific form or service may provide an additional privacy notice. Where it does, that notice should be read together with this policy.
2. Information we may collect
The information collected depends on the service you use. It may include:
- Contact and identification details, such as your name, email address, telephone number, identity details, and address.
- Customer and service information, such as an account or meter number, location, enquiry, fault report, or connection request.
- Recruitment information, such as qualifications, employment history, supporting documents, and application updates.
- Technical information, such as browser data, device information, session details, and records needed to keep the website secure and functional.
- Any other information you choose to include in a message, form, uploaded document, or application.
3. How we use information
We use personal information for purposes connected to the service for which it was provided and for the responsible operation of the website.
- Responding to enquiries, service requests, fault reports, suggestions, and complaints.
- Creating and managing applicant or other authorised accounts.
- Processing recruitment, connection, and other online applications.
- Providing relevant updates and communicating about a request or application.
- Protecting users, detecting misuse, maintaining security, and improving website reliability.
- Keeping records and meeting legal, regulatory, audit, or operational requirements.
5. Cookies and browser storage
The website uses essential cookies and browser storage for features such as secure sign-in, application drafts, preferences, and navigation. With your permission, Google Analytics also uses cookies to measure website visits and application progress. We do not send applicant form answers or documents to Analytics. You can accept or reject analytics and change your choice using Analytics preferences in the footer. Embedded maps and videos may also interact with services operated by third parties. See the Cookie Policy for more detail.
6. Retention and security
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, applicable record-keeping requirements, dispute handling, and legitimate operational needs.
NORED applies reasonable administrative, organisational, and technical safeguards to protect personal information. No online system can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information through general enquiry channels.
7. Your choices and requests
Subject to applicable requirements, you may ask NORED to confirm whether it holds your personal information, request access to it, or ask that inaccurate information be corrected. You may also raise an objection or request deletion where appropriate.
We may need to verify your identity before completing a request, and some information may need to be retained where required or permitted by law or for legitimate operational reasons.
8. Updates and contact
We may update this policy as our services and information-handling practices change. The latest version will remain available on this page.
Privacy questions or requests can be sent to [email protected]. Please use the subject line “Privacy request” and do not include passwords or unnecessary sensitive information in your email.